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Welcome to Hit The Theatre. The following terms govern the use of the Hit The Theatre website. By using (or visiting) the site you agree to be bound by the Terms and agree to abide by these terms. Hit The Theatre and Hit The, and all affiliates reserve the right to change any of these terms at any time. Please check back this page of the site at regular intervals. Hit The Theatre and Hit The reserve the right to cancel your orders, take legal action and prevent you from using the site, following violation of these Terms.
Once purchased, tickets cannot be transferred, exchanged, returned unless the event is cancelled, or the particulars have changed significantly. Having said this, Hit The Theatre will attempt to try and resell the tickets for you and charge you a small handling fee. Please email us with the booking reference number, your name, contact details and the number of tickets you wish us to try and sell to:
info@hitthetheatre.co.uk
If an event is cancelled Hit The Theatre will refund the face value of the tickets purchased only. We recommend that when you return the tickets you use secure mail as we cannot take responsibility for mail not received.
If the date, or the venue, of an event is changed, Hit The Theatre will make effort to contact customers in order to notify them of change. Tickets may still be valid for the rescheduled date/location, and customers will be notified of this.
If Hit The Theatre is unable to fulfil your order to one of the reasons below you will be entitled to a refund (which will include booking fees):
- Hit The Theatre don’t receive the tickets from the producer and are therefore unable to sent them out.
- Hit The Theatre send your tickets to the wrong address and are unable to replace them.
- Hit The Theatre don’t send the tickets to you and don’t arrange for you to collect them.
- Hit The Theatre send you the wrong tickets
Although Hit The Theatre make every effort to make your experience as positive as possible we cannot reprint, or duplicate, tickets, replacing lost or stolen tickets. We also recommend customers to check tickets immediately on receipt of them, and you must notify Hit The Theatre without delay:
info@hitthetheatre.co.uk
It is your responsibility to inform Hit The Theatre should you change your email address, phone number or postal address. Particular care should be taken over keeping your email address up to date – this is because this is our main form of contact and if something happens with your order we will email you first to make contact.
When you order tickets from Hit The Theatre is is understood that the tickets will be used by you, for personal use and will not be resold. If you are found to be selling tickets Hit The Theatre and our affiliates have the right to cancel your order and membership of Hit The Theatre without prior notification. Hit The Theatre and Hit The reserves the right to cancel customers tickets at anytime.
Hit The Theatre will not use your personal information without consent, unless we are required to do so by law. If you register, or have registered your details with Hit The Theatre then we will contact you with information and promotions that we feel may be relevant to you. You are able to alter your details on the edit page, which is displayed after you log onto the Hit The Theatre site.